01 413 3987 info@prcrecruitment.ie

Client Success Consultant



Client Success Consultant            `

Purpose:  A key element of the consultant’s role will also be assisting the Business Development Team in the pre-sale’s activity where more technical product knowledge is required.

 Key Responsibilities:

  • Provide support to the Business Development Team in more complex Client Solutions
  • Attend Client Meetings, both remotely and on site, with the Business Development Team member
  • Elements of the post Sales Implementation Process may begin at the Pre-Sales Stage including Client Workshops diagnosing needs / challenges / processes
  • Implementation’ aims to ‘match’ the capabilities of our tool to the needs of the client’s organization. The consultant’s role involves performing Client engagements on-line, or at Client site meetings or workshops and facilitating Clients to scope a project:
  • Establish how the Client’s current Standard & Regulatory (S&R) product compliance process works and what resources/people/experience/expertise and responsibilities are in place
  • Define Client process goals in conjunction with Client
  • Decide what challenges should be addressed in the context of the Client’s corporate goals
  • Work through configuration options ‘live’ on the system, evaluating options
  • Establish how best to implement work flow steps to suit Client’s organization and staff roles
  • Definition and development of consulting offerings, development of concepts, models and approaches to solving client needs
  • Reporting on the findings of workshops or other engagements
  • Description/diagram of Client processes.
  • Training / presenting to users.
  • Giving feedback and input into the future development of software
  • Work closely with the Account Manager for your assigned Clients
  • Ensure best practice is leveraged across the Client Success Team and that each member of the Team contributes to increasing the overall team knowledge.
  • Training of others in other departments when required.
  • Responding to support requests from Business Development Managers to assist with a sale. This is a growth environment

Prior Experience and Qualifications

  • Educated to degree level, in a technical or business field.
  • 5 years previous experience implementing Enterprise Systems or Technical Sales or equivalent [Ideally in a SaaS environment]
  • Experience in Demo & Training of Enterprise Systems to Clients onsite and remotely
  • Experience in group facilitation to work out processes, implementation steps, integration issues etc with prospective clients highly desirable

Our Reference MI49

Partnering with PRC we will provide you with unrivalled support to help you make the right decision in making your next career move. As standard we review your CV and offer you advice on how to make you attractive to employers. We will provide you with the necessary interview preparation giving you a unique insight into how to prepare for your interview. Our consultants will guide you and manage the recruitment process allowing you to focus on securing the position. We do not want to waste your time so our honest and frank approach has gained us the reputation of been reliable and trustworthy recruitment company. Candidates with the required skills and necessary experienced in required for this job vacancy will be contacted. If you are job seeking and you want us to register your CV please send your CV.


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