01 413 3987 info@prcrecruitment.ie

Irish Speaking Call Centre Agent



Irish Speaking Call Centre Agent 

 Our Client have an opportunity to join their customer service team in Blanchardstown.

Responsibilities

  • Handling incoming phone calls which must be responded in the most efficient and suitable manner
  • Updating all reporting required as part of the Customer Contact processes
  • Understand customers’ needs and determine the appropriate course of action in line with agreed standard operating processes (SOPs) and policies
  • Provide a high level of customer service as outlined within the agreed quality standards
  • Remain professional at all times – positively influence the customer’s perception of the client.
  • Ensure adherence to schedules – delivered hours and schedule hours adherence to be maintained on or above department targets
  • Positively contribute to the development of policy and process through effective feedback and communication
  • Comply with all Health and Safety and other regulations and highlight any issues as appropriate
  • Work with a high degree of personal integrity, treating others with respect to promote a professional working environment
  • Contribute to overall department targets through achievement of Key Performance Indicators (KPIs)

 Perform any other work as required and assigned including:

  • Correspondence handling
  • Payment & Charging Duties
  • Customer Escalations and Relations
  • Social Media
  • Image Review
  • Quality Assurance, Data Protection & Information Security
  • Voice of the Customer
  • Customer Service Value Add
  • Customer Communication Management
  • Management Support
  • Working to support Customer Service Team
  • Working with Other Departments ad hoc

 Requirements

  • Fluent Irish Speaker
  • Leaving certificate or equivalent
  • Previous customer service/call centre experience desirable
  • Ability to communicate effectively via telephone by utilising soft skills, active listening, and clearly speaking to customers
  • Should be skilled in basic IT skills including Microsoft Office
  • Ability to multi-task and with problem solving abilities
  • Fluent English essential
  • Flexible attitude to work content and hours including willingness to work rotational shift hours
  • Resilient, receptive to change
  • Self-motivated with a positive attitude

Our Reference MI32

Partnering with PRC we will provide you with unrivalled support to help you make the right decision in making your next career move. As standard we review your CV and offer you advice on how to make you attractive to employers. We will provide you with the necessary interview preparation giving you a unique insight into how to prepare for your interview. Our consultants will guide you and manage the recruitment process allowing you to focus on securing the position. We do not want to waste your time so our honest and frank approach has gained us the reputation of been reliable and trustworthy recruitment company. Candidates with the required skills and necessary experienced in required for this job vacancy will be contacted. If you are job seeking and you want us to register your CV please send your CV to jobs@prcrecruitment.ie

 

 


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